Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Labcoat (“we,” “us,” or “our”). By creating an account, checking the consent box, or using the service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Labcoat.

Labcoat is a tool that uses artificial intelligence to generate educational explanations of lab reports that you upload. It extracts test values from your documents, explains what each marker generally measures, and lets you ask follow-up questions in a chat interface.

• AI-generated content can be incomplete, outdated, or simply wrong, including misreading values from your document. Always verify against your original report and with your healthcare provider.
• Never disregard professional medical advice, or delay seeking it, because of something you read on Labcoat.
• Do not make any change to medications, supplements, diet, or treatment based on Labcoat output without consulting your healthcare provider.
• If you think you may have a medical emergency, call 911 or your local emergency number immediately. Labcoat is not designed for, and must not be used for, urgent or emergency situations.

You must be at least 18 years old to use Labcoat. You may only upload lab reports that belong to you, or that you are legally authorized to share and process on another person’s behalf with their consent.

You are responsible for the accuracy of the information you provide and for safeguarding access to your account. Notify us promptly at privacy@labcoat.net if you suspect unauthorized use of your account.

Labcoat offers paid analysis two ways: a one-time Single Report purchase, and the Labcoat Pro subscription (billed monthly or annually). Prices are shown at the time of purchase and processed by Stripe. Credits have no cash value and are not transferable.

Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) until cancelled. You can cancel at any time, effective at the end of the current billing period; you keep access until then. Cancelling does not retroactively refund the current period except where required by law.

Pro includes a monthly report allowance and generous chat access subject to a fair-use limit, both shown at the time of purchase. Fair-use limits exist to prevent abuse, not to meter ordinary use, and reset each calendar month.

Because analysis is delivered immediately upon processing, one-time purchases are non-refundable once a report has been analyzed, except where a refund is required by law. If something went wrong with your purchase — for example, you were charged but received no analysis — contact us and we will make it right.

Legacy lifetime purchases: if you previously purchased Lifetime Access, your unlimited report analysis is honored for the operating life of the Labcoat service (not the lifetime of the purchaser), subject to the same chat fair-use limit as Pro. If we ever discontinue the service, we will provide reasonable advance notice so you can export your data.

You agree not to:

• Upload another person’s health information without their consent and legal authority to do so
• Use the service to attempt to obtain medical advice for emergencies or urgent conditions
• Probe, scrape, overload, or disrupt the service, or attempt to access other users’ data
• Reverse engineer the service or use it to build a competing dataset or product
• Use the service in violation of any applicable law

We may suspend or terminate accounts that violate these Terms.

Your lab reports and health information remain yours. You grant us a limited license to process them solely to provide the service to you, as described in our Privacy Policy. We claim no ownership of your data, and the license ends when you delete it. The Labcoat software, design, and branding are our property.

Labcoat relies on third-party providers: Google Gemini for AI analysis, Supabase for data storage and authentication, and Stripe for payments. Their handling of your data is described in our Privacy Policy. We are not responsible for outages or changes in third-party services, but we will always try to keep the service running smoothly.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED ANALYSIS WILL BE ACCURATE, COMPLETE, OR RELIABLE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LABCOAT AND ITS OWNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY DAMAGES ARISING FROM DECISIONS MADE IN RELIANCE ON SERVICE OUTPUT. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify us against claims arising from your violation of these Terms, including uploading health information you were not authorized to share.

You may stop using Labcoat and delete your account at any time. We may suspend or terminate your access for violation of these Terms. Sections of these Terms that by their nature should survive termination (including Sections 3, 10, 11, and 12) survive.

We may update these Terms from time to time. For material changes, we will notify you and ask for renewed acceptance before they apply to you. The version and effective date at the top of this page always reflect the current Terms.

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Before filing any claim, you agree to contact us at privacy@labcoat.net and attempt in good faith to resolve the dispute informally for 30 days. Any claim that cannot be resolved informally must be brought in the state or federal courts located in Ohio.

Questions about these Terms: privacy@labcoat.net